London School of Economics – Blue Prism Software Robots Case Study at Telefonica O2

Professor Leslie Willcocks and Professor Mary Lacity of the London School of Economics have conducted an in depth case study of Telefonica O2’s Blue Prism Robotic Process Automation program. The report includes a detailed review of the history of the program, the benefits that have been realized and the lessons from this large scale deployment of Digital Workers.

Topics covered

• Research on business services automation
• Robotic Process Automation at Telefónica O2
• Telefónica O2’s pioneering RPA journey
• Lessons learned