McMillan Shakespeare Group Maximizes Service to Clients with Blue Prism
When your employees are stuck on the phone processing a high-volume of repetitive activities there is less time for them to engage in more meaningful interactions with customers. The McMillan Shakespeare Group, a leading provider of salary packaging, vehicle leasing, asset management and related financial services, sought to enhance the customer experience and increase employee engagement. The company launched a digital transformation program to drive process efficiency and reap the benefits.
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