Case Study

Sparebank 1 SamSpar Uses Intelligent Automation to Navigate an Unprecedented Global Crisis


Digital workers handled this massive increase in demand.


Hours back to the business in just 4 months


Agents focused on providing direct support to customers

Sparebank 1 SamSpar is a Norwegian-based financial services organization supporting 10 smaller Norwegian banks within the Sparebank 1 system and providing products and services at collective scale.

Prior to COVID-19, SamSpar had deployed intelligent automation across 20 processes, including mortgage suspensions, with the support of partner AVO. When the global pandemic hit, Samspar saw a massive increase in inquiries as tens of thousands of Norwegians tried to negotiate a pause in their loan repayments. At its peak, SamSpar saw a 5,800% increase in inbound inquiries.

Download the full story to learn how SamSpar, in partnership with AVO, utilized a Blue Prism digital workforce to respond rapidly and effectively to customers in need of a mortgage suspension.

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