100,000

customer calls handled each day by digital workers.

Scale

Intelligent automation delivers scalability, operational robustness and resilience.

30-50%

Time staff spends on each call reduced by intelligent automation.

Telefonica Scales New Heights with Intelligent Automation

Telefónica Spain has been on a bold journey to augment its workforce with intelligent automation. And there is no better time to deploy and expand a digital workforce. Like telcos around the world, Telefonica has seen a sharp increase in demand for bandwidth on its networks and a high volume of inquiries to call centers over the past year due to COVID-19. Digital Bulletin spent time in conversation with Javier Magdalena Pinilla, Telefonica’s Director of Simplification and Robotization, to explore how the company has successfully tacked these and other challenges with a Blue Prism intelligent digital workforce.

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