Casestudy Logo Coop Bank Manual Efficiency
Case Studies
The Co-operative Banking Group Achieves 80% Savings in Processing Costs
Share
Twitter Twitter Twitter Twitter

The Co-operative Banking Group Achieves 80% Savings in Processing Costs

Find out how the Blue Prism platform helped the Co-operative Financial Services automate its excess queue procedure, improving efficiency by 80%.

The excess queue procedure is carried out daily to accept, reject and return direct debits, cheques and standing orders as a result of the customer having insufficient funds to meet payments. Overnight BACS processing results in a daily "queue" of customers with payments due to leave their accounts and with insufficient funds to meet these payments.

Overview

  • Redeployment of employees into proactive customer account management roles
  • 80% of process now automated
  • Increased inbound customer-service call levels
  • Significant improvement of consistencies around customer account management
  • Creation of "virtual team of 20 employees" ensures processing deadlines are met each day

Sign Up to Download

* - required


The Latest From Blue Prism

BP BPA Summit Thumbnail 264x192px
Webinar

BPA Summit

The BPA Summit will look at the possibilities of process automation such as workflow, macros and scripts, BPMS, API. For automation to succeed, you ha...

Read More
Architectural design architecture buildings city 373893
Blog

Future of Work - Impact of RPA in FSI

FSI Digital hot spots can be addressed and mitigated by the integration of Digital Workers.

Read More
White Papers

Mastering Agility at Scale

New research from Dr. John Hindle and Dr. Leslie Willcocks describes how companies are applying imagination to their operating processes at scale....

Read More

©2020 Blue Prism Limited. “Blue Prism”, “Thoughtonomy”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.