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Case Study

Thomas Miller Sets Foundation for Continuous Improvement with RPA & IA

24/7 Digital workers processing renewal applications 24 hours a day, seven days a week.
Zero No disruption to IT services when 800 staff moved from 100% office-based to home-based in one week during COVID-19.
7,000 legacy transactions transferred to a new fleet in just a few days; backlog cleared.
Working with Blue Prism Cloud, we still wanted to explore how digital labor might be able to streamline our operations more broadly, free up time for our staff, and do some of the things we simply hadn’t had the capacity to do with our existing resources.”
Greg Fleming CIO, Thomas Miller

Overview Thomas Miller

Shipping companies around the globe turn to Thomas Miller to insure their fleets. An international provider of market-leading insurance services, Thomas Miller manages a vast range of global protection services for the international transport industry, serving a range of mutual clubs. These include the TT Club, which insures 80% of the world’s containers and 46 of the top 100 ports, the UK Defence Club, which insures more than 3,800 ships, and the Hellenic War Risks Club that insures more than 70% of all Greek owned ships.


Thomas Miller found that the nature of their business meant that it processes a relatively small number of high-value transactions. This “low-volume, high-value” model led the company to think differently about how automation software would deliver benefits within its operations.

Deploying Blue Prism Cloud 

As Thomas Miller began to investigate how intelligent automation could be brought into the business, it became particularly important to find a way of introducing this technology without having to implement any new IT infrastructure or be dependent on bringing in a lot of expensive, new programming skills into the business. The company chose to deploy the SS&C | Blue Prism Cloud SaaS platform to give them agility and flexibility. 


Successes in the first year of implementation have been spread across a range of areas. 

One area where automation has helped deliver operational improvements is within the fleet transfer process. This was an extremely manual and time consuming task. For some of the larger fleet transfers, there were thousands of individual transactions that needed to be completed, with each transaction taking 5-10 minutes each.

By deploying digital workers, the work was completed accurately within a matter of days and saved the team three weeks’ worth of staff hours. Moving forward, digital workers will be able to deal with similar fleet issues on demand, and keep all records up to date.

Download Thomas Miller’s full story to find out how the company has effectively deployed Blue Prism’s SaaS cloud RPA and intelligent automation platform – one that provides the company with a pool of digital workers straight from the cloud, with pre-integrated AI skills.

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