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No delay in processing requests during peak periods.
Employees focused on providing meaningful customer interactions.
Digital workers handle increased volume in meter requests.
In England’s northwest, three million homes and businesses depend upon United Utilities to keep their water flowing. A customer requesting for their water usage to be metered sounds pretty straight forward. However, the rate at which customers request this fluctuates greatly throughout the year, placing a serious strain on resourcing.
Read United Utilities’ story to discover how intelligent automation was utilized to handle meter requests with speed and accuracy, no matter the volume.
United Utilities Solves Meter Request Resourcing with Intelligent Automation
National Grid, an energy company in the US, was awarded with the 2020 Americas All Star Award for Value Driver Excellence in RPA.
Leading companies have introduced diverse and impressive innovations and paved the way for an exciting future of new technology.
In this video, Niels Roberts, shares the story of how EDF has incorporated a digital workforce into all areas of operations
The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.
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