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No delay in processing requests during peak periods.


Employees focused on providing meaningful customer interactions.


Digital workers handle increased volume in meter requests.

United Utilities Solves Meter Request Resourcing with Intelligent Automation

In England’s northwest, three million homes and businesses depend upon United Utilities to keep their water flowing. A customer requesting for their water usage to be metered sounds pretty straight forward. However, the rate at which customers request this fluctuates greatly throughout the year, placing a serious strain on resourcing.

Read United Utilities’ story to discover how intelligent automation was utilized to handle meter requests with speed and accuracy, no matter the volume.

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