UHB Treats Patient Records with Care Using Intelligent Automation

University Hospitals Birmingham NHS Foundation Trust (UHB) is the leading university teaching hospital in the West Midlands, UK. UHB is a highly innovative trust, constantly looking for ways to improve patient care and operational efficiency. 

When a patient has a significant change in their circumstances, their doctor informs the Personal Demographics Service (PDS). However, the PDS did not close the loop and share the information with relevant hospitals. This meant that, even though a patient may have died, UHB was still sending out appointment reminders and other communications.

Read UHB’s story to learn how Blue Prism intelligent digital workers quickly updated 50,000 records improving the patient experience at UHB.

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