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Case Study

Utilita’s Prepaid Card Services Help Keep the Lights On and the Customers Happy

£6.4M Debt cleared due to customer switch to prepaid cards
1,500 Funding requests processed immediately each month
Minutes Wait time for top-off requests shortened, reduced from 50 minutes.

Prepaying for utility use can be a tremendous help to customers, especially when money is tight. Utilita is one of the UK’s leading suppliers of “smart pay-as-you-go energy,” bringing new services to those who were underserved by the country’s Big Six energy companies. In order to offer a great deal on tariffs, it’s important that Utilita collects payments from customers efficiently. Switching customers from credit to prepaid agreements is one way to help customers meet their financial obligations.

Read Utilita’s story to discover how Blue Prism intelligent digital workers have helped make this a smooth process.

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