“Implementing Blue Prism not only has saved us time and money, but it has allowed us to deliver information that enables our hotel community to optimize their business based on up-to-date and consistent data.”TORSTEN ROLKE VP GLOBAL REVENUE AND DISTRIBUTION, WORLD HOTELS
Getting Personal: Digitally-Savvy Travelers Increasingly Expect a Tailored Experience From Their Hospitality Providers
Consumer expectations of the hospitality industry are rapidly changing. Consumers want a digitalized experience. They want personalization. They want ‘off the beaten track’ adventures. Industry leaders must update their technology to provide the best service to these digitally active consumers. At the same time, leaders must look at tech-enabled solutions to increase operational efficiency, manage increasing data demands and improve customer loyalty.
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