“[A Digital Worker] cut down [beneficiary designation processing] to less than two minutes and saved our team 60 to 70 hours per week—and not only increased the productivity of our service team and their work life… but we improved the customer experience because now they could see in real time that their beneficiary had been updated online.”BRIAN GOLDEN SENIOR PROCESS AUTOMATION, CUNA MUTUAL FINANCIAL GROUP
Insurance Companies are Adopting Intelligent Automation to Succeed in a Changing Industry
The rise of industry disruptors and price transparency, together with a changing global climate, new customers expectations and regulatory scrutiny, are bringing change to an industry that has often been regarded as reactive when it comes to investment and innovation. Insurance companies are emerging from the shadows to build a new future for the industry that embraces new technologies and transforms the customer experience.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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