Data Sheet

Industry Data Sheet: Retail

“For more than 10 years, Shop Direct has been using Blue Prism’s connected-RPA platform to enable the company’s transformation from catalog-led to 100% digital. [In one year] we returned 900,000 hours back to the business in other words, 190 Digital Workers do the equivalent work of 400 humans.”

Connected Shoppers, Disconnected Retailers

Retail customers have been adopting new devices and technologies, creating more choices for finding, buying, and receiving merchandise. Today’s shopper is the connected shopper and they are fully embracing the benefits of omnichannel retailing. Unfortunately, traditional brick-and-mortar retailers are often held back by disparate and disconnected legacy systems and inventories. While they can leverage locations and local inventory to ensure items are available to customers faster than e-commerce retailers, they’re still disconnected from the huge benefits associated with omnichannel Retailing.

Connecting Retailers to Customers

Retailers who embrace digital technology stand to thrive in the omnichannel retail world we now live in. RPA and Intelligent Automation can help retailers integrate legacy inventory, ordering, and tracking systems with omnichannel ordering and fulfilment systems, allowing retailers to seamlessly connect with customers, meeting them where they are.

  • Improve Customer Service: seamless integration across sales channels for a consistent customer experience, personalize the customer experience for improved results, reduced friction in the returns process
  • Reduce the Risk Of Fraud: faster investigation and cancellation of suspect customer orders, consistent auditing of procurement process and suppliers, improved monitoring and investigation of inventory shrinkage
  • Know Your Customer: optimize product decision making through faster data aggregation and analysis, create a 360-view of customer needs, identify new trends and optimize marketing through greater data insight

Learn how automation in retail can better connect your business to your customers

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