Name: Masonry
Price range: $

With Service Assist, you get a complete automation layer inside your contact center ecosystem. This frees up human agents for live, assisted calls, so they can be more productive, responsive, empathetic and engaging, to better serve your customers."

Automating Next Generation Contact Centers with an AI-Powered Digital Workforce

Service Assist empowers contact center transformation with highly scalable automation. Whether you integrate digital workers with your agents, or virtual self-service channels including chatbot, IVR and email to rapidly access previously unreachable information, or to automate frequently performed manual, repetitive tasks, Service Assist can significantly shorten the resolution process improving customer satisfaction and making you more efficient.

By providing a secure, scalable and centrally managed digital workforce (multiple robots that act as a digital assistants to contact center agents and can swarm and scale for speed), you have a complete end-to-end automation solution that simplifies and guides customer interaction tasks including gathering data from your back office systems databases, scheduling callbacks, and updating customer records, initiating next best actions and more.

Service Assist is now more powerful!

We know how important it is to align to your existing customer experience and agent environments to power up your investments with automation and reduce re-training time. That's why the latest version of Service Assist easily integrates into other Agent desktops/CRM and web based ITSM tools like Salesforce, ServiceNow, and many other leading Contact Center solution providers. And this embedded experience can be layered in any web interface, meaning that Service Assist can be used for Customer Self Service on websites, chatbots, and more.

Additional new features and functionalities with Service Assist include:

Greater Performance and Scaling
Plug-n-Play with over 100 pre-built connectors to best-in-class software of your choice on the Digital Exchange to enhance your workflows with AI/ML including speech analytics, next best action, sentiment analysis NLU/NLP and more.
True Omni Channel: Integration with Chatbot, web, mobile and IVR self-service.
Integrated with Active Directory & SSO for minimal IT overhead and cost reduction.

Check out our Contact Center Transformation ROI Calculator and see how you can achieve ROI in less than 1 year.

Free the People

Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.