Data Sheet

The Future of Customer Experience in the Rail Industry

“It is time for massive change in the transportation industry and it needs to be focused on delivering greater innovations and technology advances.”
Lee Edwards Director, Smart Automation Services

RPA in the Rail Industry

Rail travel has been a staple method of public transportation since the 19th Century. Once considered a technological marvel, rail transportation sparked a revolution and simultaneously transformed how people traveled and transported goods across the country. Since then, however, rail has lost much of its shine. Today, public perception suggests railways are outdated when it comes to service or infrastructure and haven’t been able to keep up with the progression of technology.

Transforming Rail with RPA and Intelligent Automation

With Blue Prism Intelligent Automation & RPA, you can: 

  •  Create seamless customer experiences 
  •  Increase Net Promoter Score and reduce refund requests 
  • Identify new revenue opportunities
  • Simplify back-end processes 
  • Move customers to e-ticketing once and for all 
  • Communicate with your customers more effectively 
  • Give your customers the confidence that it’s safe to travel again 
  • Gain and use valuable customer data

Download datasheet to learn more about automation RPA in railway industry

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