Data Sheet

The Future of Customer Experience in the Rail Industry

“It is time for massive change in the transportation industry and it needs to be focused on delivering greater innovations and technology advances.”
Lee Edwards Director, Smart Automation Services

Rail travel has been a staple method of public transportation since the 19th Century. Once considered a technological marvel, rail transportation sparked a revolution and simultaneously transformed how people traveled and transported goods across the country. Since then, however, rail has lost much of its shine. Today, public perception suggests railways are outdated when it comes to service or infrastructure and haven’t been able to keep up with the progression of technology.

The Latest From SS&C Blue Prism