From ageing infrastructure to the pressure to innovate while keeping costs down, water suppliers currently face a host of challenges. Today, organisations are tackling these issues by reinventing customer service and transforming the way work is done.
In this infographic, we’ll show you this in action, as we spend a day in the life of a service engineer at a water company. You’ll see how Laura’s role and the way she serves customers has been transformed by intelligent automation, as she works through three scheduled jobs within her supplier's district.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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