14. How the Pandemic is Highlighting the Need for Automation

The global pandemic is exposing operational risk and driving the need for more automation across all industries. On this episode, Blue Prism’s Brad Hairston talks with Jim Shand, a leader in the automation practice of the global advisory AlixPartners, who explains how companies are re-thinking their operating models post COVID-19.

Here’s what we talked with Jim about:

• How the pandemic is driving businesses, regardless of industry or shape/size, to re-think how work gets done going forward
• How the pandemic is bringing the “Future of Work,” enabled by the digital workforce, to reality
• Where most companies will begin digital transformation
• Foundational elements of the operating model that need to be addressed as companies begin to introduce digital labor into their workforce
• How and when companies can begin the digital workforce journey in the midst of this pandemic

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