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18. The Digital Workforce Opportunity in Public Sector

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The global pandemic is highlighting the need for a hybrid workforce consisting of both human and digital workers. On this episode, Blue Prism’s Brad Hairston talks with Mark Howard, a leader in the public sector practice of the global advisory Alvarez & Marsal, who explains how government agencies at all levels are positioned to embrace the digital workforce opportunity.

Here’s what we talked with Mark about:

  • The origins of the public sector’s entry into robotic process automation
  • The maturity level of the public sector in the usage of digital workers to handle repetitive, business rule-driven, high volume business processes
  • Great use cases that government agencies should consider automating with digital labor
  • How public sector agencies at all levels (federal, state, municipal, higher ed) can take the first steps toward a digital workforce
  • What’s especially exciting about helping the public sector make big strides in digital transformation

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

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