18. The Digital Workforce Opportunity in Public Sector

The global pandemic is highlighting the need for a hybrid workforce consisting of both human and digital workers. On this episode, Blue Prism’s Brad Hairston talks with Mark Howard, a leader in the public sector practice of the global advisory Alvarez & Marsal, who explains how government agencies at all levels are positioned to embrace the digital workforce opportunity.

Here’s what we talked with Mark about:

• The origins of the public sector’s entry into robotic process automation
• The maturity level of the public sector in the usage of digital workers to handle repetitive, business rule-driven, high volume business processes
• Great use cases that government agencies should consider automating with digital labor
• How public sector agencies at all levels (federal, state, municipal, higher ed) can take the first steps toward a digital workforce
• What’s especially exciting about helping the public sector make big strides in digital transformation

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