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20. Onshore, Offshore, and (Now) Digital: Trends Impacting the Need for the Digital Workforce

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Digital workforce automation can seem overwhelming, technically prohibitive, and potentially costly to bring on board.

Many companies may wonder: What are the benefits? Do they really justify the investment? And if so, how should we create the digital toolkits we'll need to get started with a digital workforce?

Bruce Mazza, Global Vice President of Technology Alliances at Blue Prism, joins us on this episode of Generation Digital Workforce.

Here's what we talked with Bruce about:

  • Why operational transformation and value-added skills are more important benefits of a digital workforce than just saving money
  • The customer benefits of hyper automation
  • How the idea of connected RPA is adding the cognitive skills to the body of the RPA
  • The different ways to build a digital worker
  • How companies should begin planning to build this digital toolkit for hyper automation

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or Google Play.

Have a question or want to submit an idea for a future podcast episode?

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