Podcast | 33

Addressing the Challenges with Business Process Outsourcing using a Digital Workforce

Time: 29:29
Transform NOW Podcast with Fabiano Lopes of Alix Partners

Can't see this content? That's probably related to your cookie preferences. 

Business Process Outsourcing (BPO) firms have been hit hard by the COVID crisis, directly impacting their clients who outsourced work to these firms.

In this episode, Michael Marchuk talks with Fabiano Lopes from Alix Partners about how a digital workforce can support clients looking to bring back work from BPO providers who may not be able to support the work as well as how clients should be looking at outsourcing now that this digital workforce has become more available.

Here’s what we talked with Fabiano about:

  • The impact of COVID-19 on the business process outsourcing industry and the way that firms are looking at their labor mix
  • The decisions for bringing back work using onshore and digital labor
  • Reviewing the mix of onshore, offshore, and digital workers as we move towards the “next normal”
  • How organizations can make the most of this opportunity to implement a digital workforce
  • How companies can link automation via the digital workforce to their corporate transformation goals

To ensure that you never miss an episode of Transform NOW, subscribe on Apple Podcasts, Google Podcasts, Spotify, or wherever you listen to podcasts.

#digitaltransformation

The Latest From Blue Prism

Free the People

Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

Get Started Free Trial

©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.