Since the outbreak of COVID 19, countless state and local agencies are bending under mounting pressure to serve their constituents. Most notably, a surge in Medicaid claims has followed a drastic uptick in unemployment across America. States are struggling to keep up with this influx of claims as they try to address backlogs caused by antiquated backend systems. It's a vicious cycle to verify an applicant’s eligibility to meet federal guidelines for claims processing.
There is hope, however. In this episode, Anna Twomey, Senior Solutions Advisor, Americas Healthcare, and Deb Rossi, Sales Director, Public Sector SLED, explore how technology can help break the backlog, improve claims response, and reduce approval time from weeks or months to hours or days.
What we discussed with Anna and Deb:
Resources shared on this episode:
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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