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57. A Balancing Act: Excelling at Intelligent Automation

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Technology will not solve your problem. It will only do what you tell it to do.

To solve your problem you have to tell the technology the right things to do. And to do that, you have to go back to your fundamentals — people and processes.

In this episode of the podcast, we're joined by Fauzia Khan, senior vice president of intelligent automation at INVOKE, a boutique consulting firm that helps companies define their digital transformation strategy. Fauzia talks more about the challenges of intelligent automation's three-legged balancing act.

Fauzia discusses:

  • Why only a few businesses excel at intelligent automation
  • How companies can identify whether their problem lies with people, processes, or technology
  • How an enterprise can overcome their organizational problems to excel with their digital workforce

Have a question or want to submit an idea for a future podcast episode?

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