Customers today have zero tolerance for poor service and expect hyper-personalized experiences across every channel. People will simply walk away if they encounter a sub-optimal experience. On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward.
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