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Automating the Contact Center - Part 3

Time: 27:04
Transform NOW Podcast with Brett Shockley of Journey

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Establishing Trusted Identity in the Contact Center

Fraudulent calls coming into contact centers are on the rise, and a fresh, new approach to authentication is greatly needed. On this podcast, Brad Hairston talks with Brett Shockley, CTO and Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers.

Here’s what we talked with Brett and Satish about:

  • Why contact centers are now the single greatest target for fraud
  • How the existing ways of establishing trusted identity fall short
  • Journey’s innovative use of Zero Knowledge and Zero Trust
  • How Journey benefits the contact center
  • Use cases that demonstrate how Journey and Blue Prism are better together

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