Podcast | 172

AI Ushers in Next-Gen Prior Authorization in Healthcare

Time: 32:22
Transform NOW Podcast with Dr. Mahi Rayasam of McKinsey & Company

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Automating the "Gateway" to Healthcare Services

The prior authorization process is one of the most laborious, painstaking aspects of healthcare today with negative impacts on patients, healthcare providers, and healthcare payers. On this podcast, Brad speaks with Dr. Mahi Rayasam, partner at McKinsey & Company, who explains how artificial intelligence can make a huge difference in this area and why now is the appropriate time to pursue it.

Here’s what we talked with Mahi about:

  • The role of AI in healthcare today
  • Why the prior authorization process is ripe for automation
  • What specific AI and automation technologies can be leveraged to make the prior authorization better
  • What prior authorization can look like with AI applied to it
  • The primary benefits of automation and AI in the prior authorization process for providers, payers and patients
  • The importance of skilled human decision points in this process
  • Challenges healthcare providers and payer need to overcome in order to take advantage of automation and AI

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