Podcast | 75

How Revenue Cycle Management Can (Finally) Enter the Digital Era

Time: 27:38
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Has Healthcare Reached a Tipping Point?

In the midst of COVID-19, the financial pressure on healthcare organizations is greater than ever. This is motivating C-Suite executives to move faster in addressing key legacy business issues, most importantly, the heavily labor-intensive processes involved with revenue cycle management.

On this episode, Blue Prism’s Brad Hairston talks with Bruce Hallowell, Senior Managing Director, Health Solutions at FTI Consulting, who talks about how/where healthcare organizations can utilize the digital workforce to transform revenue cycle management.

Here’s what we talked with Bruce about:

  • What revenue cycle management involves and its importance to the healthcare industry
  • The central business issue with revenue cycle management
  • What is creating collection challenges for healthcare organizations
  • Examples of specific processes within revenue cycle management that are great candidates for automation
  • Where AI and other more cognitive technologies can be impactful in revenue cycle management
  • How the pandemic is affecting revenue cycle management and cash flows
  • The pace of intelligent automation adoption among healthcare providers
  • How healthcare organizations that have not begun the intelligent automation journey can get started
  • The future of revenue cycle management 5-10 years down the road

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