Businesses have relied on Business Process Outsourcing (BPO) providers, mostly in offshore locations, for decades. However, expectations for BPO providers are rapidly changing, based on the impact of automation and other technologies, as well as the desire of many companies to keep higher value-added, knowledge-based services in-house. On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention.
If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information.