With changing regulations, complex IT ecosystems, and rigid governance principles to contend with, the words “agile” and “bank” don’t typically go hand in hand. But Nordea, Credit Suisse, and State Street Bank Trust aren’t letting that get in their way.
With the help of RPA and automation, these financial services pioneers are building agility and velocity into their core operating models and driving down cost, and boosting customer experience while they’re at it. Adrian Ewer, VP of Financial Services EMEA caught up with them at Blue Prism World to understand how they’re doing it, and what their experience has been like so far.
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