How ATB is Maintaining a Competitive Advantage With Intelligent Automation

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As the world of work continues to evolve, maintaining a competitive edge requires more than great products: it demands customer centricity, flexibility, and operational excellence. That’s why ATB, Alberta’s largest financial institution, is committed to making smart and swift investment in the digital revolution to pull away from their competition and excel in delighting their customers.

Join Janka Coppens, managing director of intelligent automation at ATB, as she explores the role automation has played in enabling this transformation.

Highlights include:

  • How ATB has improved turnaround times by 99%.
  • How they freed up over 340,000 hours in work effort.
  • How they’ve reduced call volumes by 20%, and complains by over 16%.

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