When it comes to enhancing the customer experience, how you use and deploy Robotic process automation (RPA) can be more important than the technology itself. RPA drives the customer processes, but it’s how you then apply these efficiencies that makes the difference.
Sridhar Rajan, Principal, US Lead and Global Co-Lead for Robotic and Cognitive Automation in Financial Services at Deloitte, has seen clients achieve success more readily when RPA is applied from the ‘outside in’ – in other words, looking at the experience from the customer’s perspective, rather than from an internal operational angle.
Learn how success comes from looking at your customer experience from this outside perspective, and how Intelligent Automation (IA) drives superior returns, improved response times, and a better quality of response from your customers.View All Videos
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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