Blue Prism Logo

How RPA transforms your customer experience, from the “outside in” approach

If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information.

When it comes to enhancing the customer experience, how you use and deploy Robotic process automation (RPA) can be more important than the technology itself. RPA drives the customer processes, but it’s how you then apply these efficiencies that makes the difference.

Sridhar Rajan, Principal, US Lead and Global Co-Lead for Robotic and Cognitive Automation in Financial Services at Deloitte, has seen clients achieve success more readily when RPA is applied from the ‘outside in’ – in other words, looking at the experience from the customer’s perspective, rather than from an internal operational angle.

Learn how success comes from looking at your customer experience from this outside perspective, and how Intelligent Automation (IA) drives superior returns, improved response times, and a better quality of response from your customers.

A Digital Workforce for Every Enterprise

The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.

Get Started Free Trial

©2020 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.