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How to Optimize Contact Centers using AI and RPA

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How to Optimize Contact Centers Using AI and RPA

In this webinar Blue Prism and Clevva discuss how Contact Centers can innovate and ultimately become more efficient and productive. Stream here and learn:

  • Using RPA and AI to derive value from a vast pool of heterogeneous IoT data
  • Combining intelligent automation, AI and IoT to prescribe recommendations and solutions for operations and maintenance as well as respond to real-time conditions
  • Applying advanced analytics to IoT data to create personalized experiences
  • Where automation can help to scale IoT once 5G happens

Speakers: 

  • Alisa DiStaso, Contact Center Solutions Director, Blue Prism
  • Mark Pedersen, Co-Founder and Head of Technology Sales , Clevva

Download The Report: Blue Prism Contact Center Automation by Saddletree Research

Based on a recent survey of contact center professionals conducted by Saddletree Research in conjunction with the not-for-profit, university-based National Association of Call Centers (NACC), this whitepaper sheds light on factors driving contact center automation.

Download Now
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