They embarked on their insurance digital transformation journey two years ago, which has evolved into an applied intelligence automation journey as the technology has developed. Over this time, they've scaled to deliver in excess of 17 million minutes of time saved back to the business.
In this video interview from Blue Prism World 2021, Tags Moodley the Chief Customer Experience Director, and Kusheel Amritlall the Applied Intelligence Manager, speak about their journey in the last two years, about their focus on scale and delivery of value to the business, and how they are continuously improving their customer experience to benefit both policyholders and front line staff.
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