In this video interview from Blue Prism World 2021, Tags Moodley the Chief Customer Experience Director, and Kusheel Amritlall the Applied Intelligence Manager, speak about their journey in the last two years, about their focus on scale and delivery of value to the business, and how they are continuously improving their customer experience to benefit both policyholders and front line staff.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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