Introducing Service Assist: Your Contact Center Superpower

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Did you know that with intelligent automation you can reduce average handling time (AHT) by 50% or more, improve first call resolution (FCR), and increase agent experience? With Blue Prism Service Assist, you get a complete automation layer inside your contact center ecosystem. This frees up human agents for live, assisted calls, so they can be more productive, responsive, empathetic and engaging, to better serve your customers. 

Check out our RPA Content Center Value Calculator to see how Service Assist could impact your organization.

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Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

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