Bank customers today expect contactless services and accessibility to instant credit. One way financial institutions validate credit requests is to use SWIFT, a vast messaging network, to send and receive information, like money transfer instructions quickly, accurately, and securely.
Mashreq Bank processes a large volume of credit requests from customers. And the bank often received incomplete SWIFT messages and was looking for a way to rapidly fill gaps between the systems so there were no delays in processing customer requests. Blue Prism digital workers were brought in to conduct data validation, match data points, and issue credit to customers.
Watch the video to learn how intelligent automation helped Mashreq ensure same-day credit to qualified customers.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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