NUHS and KFM at HIMSS: Optimizing the Patient Journey with Intelligent Automation

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Optimizing Patient Journey with Automation 

The global pandemic’s impact is accelerating the evolution of health transformation at an unprecedented pace. Healthcare has entered a new era of care provision. This means establishing new ways of interacting with and treating patients effectively, while also handling business-as-usual operations and combatting severe backlogs with an exhausted workforce. Intelligent automation has seen closer collaboration across healthcare stakeholders to facilitate safer and more efficient services. From opening up new methods of communication and streamlining referral and diagnostic processes, to simply freeing staff time to focus more on the patient, Intelligent automation is proving an invaluable asset for improving patient experience, while also driving down the bottom line and increasing efficiency.

In this digital panel session joined by experts in the industry, explore how Intelligent Automation:

  • Build a robust/agile back office by bridging siloed systems to deliver efficiency through smarter ways of processing and sharing data that is both time and cost-efficient
  • Streamline patient pathways across access, admission, diagnosis, while transforming the back office
  • Impacting healthcare positively through a series of use cases from Covid-19 swap tests, vaccine management and distribution, claims management, invoice management among them. 

Presented and moderated by Dan Ternes, Chief Technology Officer, APAC, Blue Prism


  • Samuel Proposch, RPA Lead, Kings Facility Management
  • Adj A/Prof Gamaliel Tan, Group CMIO, National University Health System
  • Jovana Djapa, Customer Success Director, Blue Prism
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