Intelligent automation is at the heart of Telefónica’s digital transformation. As one of the largest and leading global telecommunications companies, Telefónica has developed an innovative and ambitious automation program across every area of the company. Their customer service and customer experience are now major areas of differentiation. In this incredible interview, hear from Javier Magdalena, Director of Automation & Process Simplification discuss their main challenges such as real-time volumes and top priorities such as managing cultural transformation and leading the program across the organization.
The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.
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