In the United Arab Emirates, if a citizen fails to pay money owed to another citizen, the police may get involved to send a letter to the payer’s bank to request payment. Mashreq Bank receives these police letters via email in Arabic, often with handwritten documents attached. The emails need to be translated to English since bank systems only support English.
Watch the video to learn how Mashreq has used a combination of Microsoft Azure, OCR and a Blue Prism digital workforce to quickly and efficiently receive letters in Arabic, read, translate and create documentation in English that can be further evaluated by bank employees. Response time to these requests has been reduced from 96 hours to just two.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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