From the outset, EDF Energy saw its investment in Intelligent Automation as a strategic asset that would drive the business to new levels of operational performance. Plans were put in place early on to be able to industrialize the deployment of automation and scale the impact across the business by using Blue Prism Cloud. After winning the confidence of business stakeholders and demonstrating tangible success in automating back office processes, Niels Roberts has set out to transform customer facing operations by teaming call agents with digital workers.
In this, interview he'll share the story of how EDF has transformed attitudes to incorporating a digital workforce into all areas of operations and how this is shaping a new vision for the future.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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