Join our live panel discussion with Insurance Post as we discuss the potential for insurers and brokers to adopt greater use of automation and new technologies.Register
September 9, 2020 | 14:00 BST
Head of Insurance, Blue Prism Cloud
Head of Motor Claims Operations, RSA Insurance
Head of Claims Innovation, Aviva
Head of Claims Digital Experience, Zurich
After the much-trumpeted slowdown in traffic during the Pandemic lockdown, it is evident that motorists are returning to their vehicles and that journey numbers are almost in line with those pre-Covid-19. With this in mind – and the fact that motorists might be out of practice behind the wheel and/or are reported to have carried out less vehicle safety checks between March and July – motor claims will soon – if they have not already done so – return to normality again.
This will once again mean that motor claims expenditure comes under scrutiny; not least because many insurers are likely to be under renewed pressure to control costs as they count the impact of the wider socio-economic downturn and losses in other areas, both investment and insurance.
The Pandemic is reported to have bought digital to the forefront of many C-Suite executives’ minds as many insurers adapted well to remote working and using new processes out of necessity rather than design. The big question is will this now help feed into a wholesale review of how motor claims are reported and managed, with benefits for both the insurer’s balance sheet and the customer journey?
With this in mind, we've teamed up with Insurance Post to host a live interactive webinar in which an expert panel will discuss the potential for insurers and brokers to adopt greater use of automation and new technologies to enable a genuine real-time, end-to-end digital motor claims process starting with an electronic first notification of loss.
Some of the questions the panel will be looking to cover include:
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