With urgent calls for additional capacity to be created, many hospitals saw the mass discharging of patients, widespread cancellations for planned operations, and a growing dependence on remote consultations in the wake of Covid-19. As a result, hospitals have found themselves with a severe backlog of non-Covid care and overwhelmed Outpatient Departments. Getting back on track will be no easy feat, but you’ll be pleased to know that organizations are finding solutions.
Automation has been instrumental for several NHS Trusts’, who over the last nine months have been using Digital Workers to execute their appointment rebooking service and Did Not Attend process: helping them to prevent a backlog and ensure patient care is prioritized. One of these Trusts is Royal Surrey Foundation Trust. During this session, Karen Gorman, Healthcare Director for Blue Prism, and Sharon Osterfield, Program Manager for Royal Surrey, will walk through these use cases, helping you to understand exactly where automation is being put to use, and the effect it’s having.
Program Manager, Royal Surrey NHS Foundation Trust
Healthcare Account Director, Blue Prism
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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