CLEVVA Digital Experts: Front-office Customer Service Automation

The challenges with front office automation are real. Every customer requirement, query, complaint or claim is different, and you need to know what questions to ask and what information to gather in line with business rules and often, with a detailed record. CLEVVA’s web-based platform allows low-code teams to author, maintain and deploy digital experts —the front office counterpart to Blue Prism digital workers. Digital experts make it easy to navigate staff and customers through contextually rich, complex, and/or regulated front-office decisions and processes so they get it right, every time!

Together, Blue Prism digital workers and CLEVVA digital experts:

• Enable contact center agents to process more complex calls, first time round, with less training and risk of error
• Increase the volume and range of service queries that can be resolved via existing digital self-service channels
• Reduce the need for human-in-the-loop and increase the number of processes automated straight through

Join us as we explain how this exciting solution is set to transform the customer service landscape.

Speakers:

Ryan Falkenberg, Co-founder and CEO of CLEVVA

David Williams, Director, DigiBlu UK

Alisa DiStaso, Director - Contact Center Solutions, Blue Prism