They demand an immediate response in this digital age and traditional channels are no longer the solution. Organizations have realized that emails are a challenge for Service Desks as customers expect a personalized and frictionless experience.
Whilst many customers are happy to complete a digital form, there are many more who prefer to send out a quick email to get their query answered quickly and efficiently. Whether that is logging a ticket or asking for an update to their records.
Your business needs new ways of dealing with these requests so you can reduce the cost to serve, improve data accuracy with first time resolution, and deliver a better quality of service. Join this exclusive webinar to learn exactly how businesses have embraced Conversational Data Intelligence and RPA to provide a superior frictionless experience for their customers.
We will look at how leading organizations are using Intelligent Automation to manage the way they engage and interact with their customers, specifically when managing large amounts of unstructured data. There will also be an opportunity to learn first-hand how organizations are deploying the latest NLP and automation technologies to read, extract and even fulfil requests from emails with little or no manual intervention.
Key Discussion Points Covered Include:
Christian Bowyer, Global Account Manager, Blue Prism
Stewart Guy, Director of Business Development, Mobile Cloud
Ed Challis, CEO and Co-Founder, Re:infer
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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