Organizations that are growing their intelligent automation capability, are leaving money on the table by not scaling their ability to sustain a robust pipeline of opportunities. Availability of process SMEs to support large scale and ongoing discovery of automation opportunities is often hindered by limited bandwidth and limited documentation/metrics for the processes they perform—this often leads to a difficult-to-forecast automation development pipeline that moves in fits and starts. Task mining tools have reached a level of maturity in the past few years that—in combination with process mining—present the next level of evolution for at-scale or scaling automation programs.
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