Deloitte: Enabling Transformation and Automation with Process and Task Mining

Redesign processes to maximize technology usage, enhance workforce productivity, and increase efficiency

Organizations that are growing their intelligent automation capability, are leaving money on the table by not scaling their ability to sustain a robust pipeline of opportunities. Availability of process SMEs to support large scale and ongoing discovery of automation opportunities is often hindered by limited bandwidth and limited documentation/metrics for the processes they perform—this often leads to a difficult-to-forecast automation development pipeline that moves in fits and starts. Task mining tools have reached a level of maturity in the past few years that—in combination with process mining—present the next level of evolution for at-scale or scaling automation programs.

In this session, you will learn how process and task mining capabilities can help you:

• Implement a plan for transformation that incorporates your organization’s goals, opportunities, and priorities
• Develop a deep understanding of your data and the impact your current processes have on cost, cycle time, value creation, and resource utilization
• Redesign processes to maximize technology usage, enhance workforce productivity, and increase efficiency
• Establish the right operating and governance models to support ongoing process evolution