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EMEA Customer Success Lunch and Learn: From Automation to Innovation - The RPA and Generative AI Journey

This Lunch and Learn will explore how integrating generative AI with robotic process automation (RPA) can transform your entire organization. Participants will learn how to leverage AI to enhance their automation strategies, improve efficiency and drive innovation.

Discussion topics:

  • The power of combining RPA with generative AI
  • How generative AI complements RPA
  • Emerging trends

Practical steps for integration:

  • Popular AI platforms
  • Integration strategies with existing RPA tools
  • Insights from customer experience

Challenges and considerations

  • Data privacy and security
  • Managing change and expectations

Speakers

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Emile Schjeldsøe Berg,

AI/ML developer

Frende Forsikring

Background from physics and using machine learning for medical imaging. Started working at Frende in 2023, originally with MLOps but took on extra tasks due to an interest and enthusiasm for new models. Started developing methods for hyper-automation in close collaboration with the robot-team, and increasing the degree of automation every day.

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Isabelle Holland

Customer Success Manager

SS&C Blue Prism

Isabelle spent over 15 years in Australia's hospitality industry, followed by 5 years at SS&C Blue Prism as a business development representative, then as a sales development representative, and now progressing to the customer success team. These collective experiences have shaped her passion for forging strong customer relationships and driving customer satisfaction.

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Benoît Cayla

Global Technology Alliance Strategist • Solutions Management Advisory

SS&C Blue Prism

With over 20 years of experience in various integration projects (data, process and applications), Benoit has developed a comprehensive skill set. His journey has taken him through nine different companies, allowing him to see the industry from the perspectives of a service provider, customer and software vendor. Benoit’s extensive experience has naturally led him to engage in large-scale digital transformation projects, particularly in the insurance and finance sectors. Deeply passionate about AI, including machine learning, NLP and deep learning, he joined SS&C Blue Prism in 2019. Starting as a presales solution consultant, Benoit transitioned to an AI analyst role and now manages technical alliances. This position enables him to leverage his expertise in AI and automation, helping customers optimize complex business processes. Currently, as part of the TAP presales organization, Benoit focuses on developing their generative AI value proposition for major accounts in financial services, telco, manufacturing, and healthcare globally. Collaborating closely with TAP partners, strategicpartners and various internal teams, Benoit identifies key market opportunities where SS&C Blue Prism and TAP technologies can drive significant business value. He creates impactful solution demonstrations and supports go-to-market activities, developing marketing collateral and delivering comprehensive sales and presales training. He also evangelizes at marketing events and supports partner sales/consultants with customer opportunities.

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