When the booking of outpatient appointments is managed effectively, system efficiency and patient satisfaction increases. But it is a complicated process that has become more complex still in recent months. The severe outpatient backlog following the pandemic has meant extensive reprioritization of patients and increased the need to change and rebook appointments, many of which have moved from in person to virtual.
So how can such challenges best be managed? How can hospitals ensure the most effective management of outpatient appointment booking in the coming months and beyond? How might technology and digitization – including automation of previously analogue processes – help here?
This webinar, run in association with HSJ, will bring together a small panel of experts to discuss these important issues.
Healthcare Director, Blue Prism
Head of Automation and Transformation Programme Manager, Royal Surrey Foundation Trust
Director of Transformation, Royal Surrey Foundation Trust
senior fellow in policy and research, Nuffield Trust
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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