Engie is a French multinational energy company, with customers in 48 countries and 170,000 employees. In this session, Engie, shares how and why they launched their RPA program in March 2017 and details its methods for successfully scaling a Blue Prism digital workforce. Engie has deployed Blue Prism digital workers to contact customers to resolve a variety of inquiries. Additionally, the company has evolved their program from traditional back-office processes to more complex processes and is connecting with technologies like natural language processing, optical character recognition and intelligent document processing.
Karin Vandermeer, Sub Chapter Lead Revenue Management, Engie
Robby Van Wert, Sub Chapter Lead Automation, Roborana
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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