The essential role of automation in the contact center was played out thousands of times as the global contact center industry scrambled to maintain customer service and satisfaction levels amidst an unprecedented global health crisis. Add to these challenges the role of automation in the expectations and requirements of the new generation of contact center customers and workers, and it becomes clear that “business as usual” in the future will be anything but.
Automation has the power to dramatically and positively impact both customer satisfaction and employee job satisfaction while enabling customer service executives to manage costs in the uncertain economy that potentially lies ahead.
Join us to hear from Blue Prism’s Bruce Mazza, VP, Technology Alliance Program and Paul Stockford, President and Chief Analyst at Saddletree Research, who specializes in contact centers & customer service. Bruce and Paul will share how automation is delivering true business value and rapid ROI to contact centers throughout the world and how you can get started on your automation journey today.
In this event, find out the secret weapon that other large enterprises are using to:
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.
If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information.