John Lewis | Using Intelligent Automation to Transform the Customer Experience

John Lewis | Using Intelligent Automation to Transform its Customer Experience

Tune into this Blue Prism Café on April 16, 2021, to hear how John Lewis Partnership is improving customer experience and realizing its digital transformation goal with data-driven intelligent automation. In an industry that must constantly transform to meet ever-evolving customer needs—many related to the impact of COVID-19—John Lewis has introduced and implemented several innovative uses of intelligent automation to pivot from the challenges much of the retail industry has faced.

In this webinar you will:

  • Hear how intelligent automation has enabled John Lewis to shift stock from its stores to an online marketplace due to COVID-19-related store closures
  • Hear John Lewis’s real-life use cases, demonstrating how they improved customer experience and reduced product waste with intelligent automation
  • Learn what worked, what didn’t and what’s coming next for John Lewis

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