Tune into this Blue Prism Café on April 16, 2020, to hear how John Lewis Partnership is improving customer experience and realizing its digital transformation goal with data-driven intelligent automation. In an industry that must constantly transform to meet ever-evolving customer needs—many related to the impact of COVID-19—John Lewis has introduced and implemented several innovative uses of intelligent automation to pivot from the challenges much of the retail industry has faced.
In this webinar you will:
• Hear how intelligent automation has enabled John Lewis to shift stock from its stores to an online marketplace due to COVID-19-related store closures
• Hear John Lewis’s real-life use cases, demonstrating how they improved customer experience and reduced product waste with intelligent automation
• Learn what worked, what didn’t and what’s coming next for John Lewis
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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