McKinsey and Co estimates that customer dropout rates in applying for new products can be as high as 75% as they become frustrated with delays through slow compliance checking, manual handoffs, data errors and being asked for the same information over again. Money is left on the table and Net Promoter Scores fall because of the over-reliance on human intervention and legacy environments.
In this session you will learn how leading organizations are deploying intelligent automation at scale and speed to reimagine their customer onboarding without the need for systems or process change. From the start of a customer application process, you will see how they are driving up revenue and the customer experience through digital forms, data entry, compliance checking, credit scoring and product issuance.
Adrian Ewer, Head of FSI EMEA, Blue Prism
Lee Edwards, CEO, Smart Automation Services
Ian Barker, Partner Success Manager, Rainbird
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.
If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information.