Serving Citizens Better Through Organizational Agility and Resilience

Optimizing service quality and delivery

Against the backdrop of social and political uncertainty, the public sector is under enormous pressure to provide reliable services to citizens, while safeguarding internal resources. Operational agility and resilience are vital to ensuring they meet fluctuating demands on resources and staff. Technology is instrumental in delivering the necessary changes to alleviate those pressures. Phil Sheen, Head of Public Sector, UK&I at Blue Prism chairs this panel discussion where customers from local councils will help you to understand:

  • Where is the market headed?
  • Business drivers driving change
  • The different approaches agencies are taking to achieve digital transformation
  • What challenges are they facing and how they are overcoming them
  • How to scale across the enterprise
  • How intelligent automation is enabling the agility necessary to adapt to disruption of any scale

Panel members:

  • Chris Bally, Deputy CEO at Suffolk County Council
  • Liz Lucas, Head of Customer and Digital Services at Caerphilly Council
  • Dave Robinson, Director of Customer and Digital at Barnsley Council
  • Faith La Grange, Head of Local & Regional Government at Microsoft


Philip Sheen, Head of Public Sector, Blue Prism

Philip Sheen

Head of Public Sector, UK&I, Blue Prism

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