Supercharge your Customer Experience

Meet C-Mex obligations and delight water customers in the Digital Age

Population growth and climate change mean that the water sector in England and Wales must address challenges such as water scarcity and environmental quality, while, simultaneously improving its systems, as well as its customer experience. This all takes place in a world of rising customer expectations, as the likes of Amazon, Netflix and Uber completely reset the baseline for how brands can, and should, engage, delight and compel customers.

Drawing on real-world customer examples, this webinar will explore how intelligent automation is helping the water industry:

• Meet the needs of regulators – such as OFWAT’s PR19 and C-Mex targets
• Engage, delight and compel customers in the digital age
• Drive plant and network operational excellence
• Craft a culture of adaption to continuous change
• How to improve customer experience with automation

Speaker:

Jason Burton – Senior Account Director – Utilities and Manufacturing

Ketan Kothari - Director - Utilities Sector